Divyanshu Kumar

• Designed and developed custom objects, fields, page layouts, and record pages to meet client specifications (Sales Cloud)
• Implemented validation rules and designed automation solutions using Flow Builder and approval processes to optimize workflow
• Created custom Lightning Web Components (LWC) to simplify candidate submission and application management for job applications
• Automated email processing and event directing through auto-launched flows for improved efficiency
• Developed Apex Triggers for document management and lead conversion, ensuring seamless data processing

• Configured standard and custom objects, fields, page layouts, and validation rules to align with client needs (Sales / Service Cloud)
• Integrated email services with Outlook to manage email threads seamlessly within Salesforce
• Developed custom Lightning Web Components (LWC) based on client specifications
• Created Apex classes, triggers, and test classes to meet functional requirements and enhance system functionality

• Designed and developed a custom Lightning Web Component (LWC) for Excel file upload functionality supporting bulk data import into Salesforce
• Implemented multi-object data import capability for Account and Opportunity objects with dynamic field mapping
• Built sophisticated duplicate detection logic: Account duplicate checking based on Name, Email, and Phone combinations; Opportunity comprehensive duplicate validation across all fields
• Engineered scalable data processing solution using Batch Apex and Queueable Apex to handle 50,000+ records efficiently
• Developed custom error handling mechanism with API Log integration to capture, store, and track import errors for debugging and auditing
• Implemented asynchronous processing to ensure optimal user experience and system performance during large data operations
• Created user-friendly interface with real-time upload status, success notifications, and error reporting

🛠 Salesforce · Apex · REST API · OAuth 2.0 · QuickBooks Online

• Integrated Salesforce with QuickBooks Online to manage Customers and Invoices directly from Salesforce
• Developed Apex REST callouts to create and update customer and invoice records in QuickBooks
• Implemented OAuth 2.0 authentication for secure and compliant QuickBooks API connectivity
• Stored QuickBooks Customer ID and Invoice ID in Salesforce to maintain data integrity and record mapping
• Designed data transformation logic to map Salesforce Accounts, Opportunities, and Invoices to QuickBooks entities
• Automated invoice creation in QuickBooks based on Salesforce record updates and business rules
• Implemented error handling and logging mechanisms to track integration failures and ensure data consistency
• Reduced manual accounting work by enabling real-time financial data synchronization

• Integrated DTDC courier tracking API with Salesforce to fetch real-time shipment details
• Developed Apex callout classes to retrieve tracking status, shipment events, and delivery updates
• Stored DTDC tracking number and shipment status in Salesforce for centralised tracking
• Automated tracking status updates in Salesforce using scheduled and on-demand API calls
• Enabled customer support teams to view complete courier tracking history within Salesforce
• Implemented exception handling to manage API failures and incomplete tracking responses
• Improved operational efficiency by eliminating manual courier tracking

• Implemented WhatsApp Business integration using Sinch API for customer communication
• Developed Apex services to send WhatsApp templates and session messages from Salesforce
• Stored WhatsApp Conversation ID and Message ID in Salesforce for audit and tracking purposes
• Built Salesforce Flows to automate WhatsApp message triggers based on record events
• Integrated inbound WhatsApp messages with Salesforce objects for centralised communication history
• Designed and configured chatbot workflows in Sinch for automated customer responses
• Improved customer engagement and response time through automated WhatsApp messaging